Our Privacy Policy
We are committed to protecting your privacy during your visits to the www.yourenergycovered.co.uk web site and we recognise our responsibility to keep the information you provide to us confidential at all times.
We protect your personal information on the Internet to the same standards we would do in person or on the telephone. Your personal information will not be disclosed to other companies except in circumstances advised to you at the time you apply for a product or service.
Your Information Online
1. Cookies
A 'cookie' is information that a web site stores on your computer so that it can remember something about you at a later time.
Cookies are commonly used on the Internet and do not harm your system. The cookies used on this web site do not include any information that others could read and understand about you, such as your name or account numbers. We currently use a combination of first party, third party, permanent and temporary cookies in the following way: To collate general management information which is used to plan enhancements to our services and tailor aspects of the site functionality for individual visitors. We do not share information with other companies that use the same third party tracking codes. If you do not want us to use cookies when you visit this web site, you can configure your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.
Information we may collect, and how we collect it.
When you request price comparisons, quotes or further information for products or services that are shown on our site, by completing and submitting our online form,
you will provide us with the following personal and other information: Your first name, last name, email address, postal address, postal code, telephone number, age.
We will keep a record of this information. Our online forms may require other information to help us to understand your requirements, and find suitable suppliers for you.
Depending on the type of supplier that you are looking for, such information may include sensitive personal information. For example, if you are looking for suppliers of cosmetic surgery or other medical procedures, we may ask you to provide some details about your physical health or condition.
By completing and submitting any sensitive personal information, you will be deemed to have given us your explicit consent to process such information for the purpose of finding suitable suppliers for you and putting you in contact with such suppliers.
From time to time, we may change our online forms, and the personal and other information that we require. We may also collect and record your personal information if you:
Complete and submit other forms on our site. Contact us, or we contact you, by email, telephone or post for any reason. Post comments, material or other content on our site.
Participate in promotions or competitions on our site.
Complete surveys or polls on our site or that we send you. We may monitor and/or record telephone calls for the purposes of quality control and staff training.
Each time you access our site, we may collect and record details of your visit, including (for example): Your IP address, operating system and browser type, the pages and resources that you have accessed, and other technical information.
We collect and record this information automatically, through our use of cookies and similar technologies, which are further explained below.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we may use your information
When you request price comparisons, quotes or further information for products or services that are shown on our site ("Information"), through our online forms or otherwise, we may:
- contact you by telephone, SMS, email or post with the Information;
- contact you by telephone, SMS, email or post to confirm or verify your contact details or the details of your request; and/or pass on your personal information and the details of your request to selected suppliers of the products or services for which you have requested Information, who may contact you directly by telephone, SMS, email or post. Once we have processed your information, it will be passed to one of our 3rd Party Suppliers to be able to provide you with an accurate quote for the product that has been requested.
3. Information Requests
When you ask for information regarding a product or service on the www.yourenergycovered.co.uk web site, you will be asked for information that is needed to process your enquiry. The information that you provide will only be used for the purposes described at the time of your application and where applicable in the Terms and Conditions that apply to the relevant product or service.
